Robert Barnes

3841 N NC 111

Albertson NC 28508

402-957-6495

 

Clearance Top Secret

Education

·  Completed Computer Engineering I & II.  This course covers all material for CompTia A+ Certification.

·  Advanced studies in computer repair and problem solving.

·  Completed course covering “Managing and Maintaining Windows Server 2008 Servers” at Advanced Network Technologies in Omaha NE.

·  Completed course covering “VMWare View” at Advanced Network Technologies in Omaha NE.

·  Completed course covering  “Administering and Maintaining Windows 7”

Training

·       Dell DMS (NON-DSP) Client Soft skills completed on 10Jun2009 for Tec-Systems

·       CompTIA Network+ Certified

 

Professional Summary

Proficient in the use, configuration, and troubleshooting of Windows 95, 98, 2000, XP, Vista, and Win 7

Use and configuration of Raid arrays and there uses in a business environment.

Setup and troubleshooting of network devices, routers, printers, switches and computers.

Trained in onsite troubleshooting of network equipment and repair of customers systems in the field.

Field experience in providing management with information needed to make informed decisions for IT decisions and changes needed in the field.

Experienced in onsite monitoring of high demand servers and software.

Proficient in windows operation systems: Windows 95, 98SE, Windows 2000, Windows XP Professional, Vista, and Windows 7.

Currently working at home with new Windows 10 as part of the insider preview so as to learn about changes and troubleshooting of the new OS before release date.

Proficient in the setup of gigabit based wired networks and their configuration using TCP\IP and DHCP.

Knowledge of RAID arrays 0, 1, 5, and 6 and their use.

Experienced in the retrieval of files from damaged hard drives and the storage of the recovered files for the customer per the customers right to privacy.

 

Career Experience

18MAY2015 to Current             Permanent Position W-2       Systems Administrator

JR IT Specialist      YOH        Jacksonville NC          

·       Assigned an area of responsibility in which diagnose and repair problems with customer’s systems in that area.

·       Installation and configuration of software to standard.

·       Backup and recovery of files from damaged or corrupt hard drives in the Windows 7 environment.

·       Reimage of Windows 7 systems with extensive OS or software issues where a repair would not be practical

·       Troubleshoot network problems with customers systems in order to determine if the problem is a wiring, software, or hardware issue.

·       Assisted in the identification and removal of systems that IA detected to have a virus or spyware and followed DOD guidelines in cleaning and returning the system to the customer as quickly as possible.

·       Troubleshooting of HP and Xerox printers identifying server related print queue issues or diagnosing local printer onsite and if necessary removal of the printer from onsite for advanced hardware repairs or troubleshooting

·       Currently working with the printer team replacing all network printers with new Xerox WorkCentre all in one printers. 

 

 

1JAN2011 to Aug2014              Permanent Position               Systems Administrator

Windows System Admin II        McCallie Associates Inc.        Omaha, NE             

·  Installation and configuration of software to standard including 3rd party and in house built software.

·  Provided Level 1 and 2 support for all software in the building including creating unique fixes for software issues that were caused by the more restricted and locked down networks in STRATCOM.

·  Provided Level 1 and 2 support for all trouble tickets put in for software, network, BSOD’s, and performance issues including working with other shops in the command to quickly and to command standards to correct the issue. 

·  Investigated tickets given from IA that stated a system was not IAVA compliant then repaired, reimaged, or removed the system from the network to DOD standards.

·  Frequent usage of tools such as SCCM, Active Directory, Operating system tools, and Remote desktop.

·  Participated in the command wide upgrade from Windows XP to Windows 7 including the hand reinstall of all software that was unable to be packaged into SCCM for remote install.

·  While working in the Win 7 upgrade project identified a problem in HBSS that caused 20% of pc’s to drop off the network. Working with the HBSS team we were able to quickly develop a quick fix that did not violate command policy while we worked with McAfee to come up with a permanent fix.

·  Helped and trained new employees in the procedures of the command and helped them adjust to the more restricted environment created within USSTRATCOM where normal troubleshooting tools were not allowed in some cases.

·  Worked in the Virtual Desktop Initiative project helping in making decisions for the design and setup of the system that we wanted to build.

·  Was tasked by shop management to troubleshoot GPO related errors in applications and the operating system and helped develop fixes to the issues identified.

·  Worked with full disk encryption software (Checkpoint, Symantec, & Bitlocker) to fully encrypt the hard drives on all laptops in the command to meet DAR standards put in place by the DoD.

·  Monitored NetBackup jobs on the domain to insure backups were being completed on the weekend and off hours and escalated issues to on call Server Admin if there were issues that could not be corrected.

·  Created, restored, and deleted mailbox accounts in Exchange 2003 and Exchange 2010. Also troubleshoot errors related to not delivered messages customers received and worked with them to correct them.

·  Monitored and managed shops terminal servers running Server 2003 and then Server 2008 when they were upgraded and converted to Virtual machines.

 

 

17Feb2010 to 1JAN2011              Permanent Position               Systems Administrator

STARS Systems Admin                McCallie Associates Inc.            Omaha, NE              

·   Responsible for weekly security updates to Symantec Antivirus definitions on Windows and Unix servers.

·   Performed monitoring for Oracle Database Servers on a high demand system needed 24x7.

·   Provided on job training for new personal insuring that they are trained in all local and MAC procedures provided by Lockheed Martin in operating and maintaining the STARS system to standard.

·   Provided monitoring and reliability for the STARS system insuring that End User maintained operational capability on a critical system on a closed network.

·   Monitored the status and reliability of STARS servers using Hewlett-Packard’s HP Openview tools.

·   Provided monitoring of RAID arrays replacing failing or faulty drives and insuring that the RAID properly was rebuilt before restoring the server to operation.

·   Provided support to the End User diagnosing system errors to determine if the error was located on the STARS servers or the clients system and using established procedures to correct or escalate the issue to the next service level.

 

06Aug2009 to 17Feb2010                   Temp to Perm                   Systems Administrator

STARS Systems Admin                      TekSystems                        Omaha, NE              

·  Responsible for weekly security updates to Symantec Antivirus definitions on Windows and Unix servers.

·  Performed monitoring for Oracle Database Servers on a high demand system needed 24x7.

·  Provided on job training for new personal insuring that they are trained in all local and MAC procedures provided by Lockheed Martin in operating and maintaining the STARS system to standard.

·  Provided monitoring and reliability for the STARS system insuring that End User maintained operational capability on a critical system on a closed network.

·  Monitored the status and reliability of STARS servers using Hewlett-Packard’s HP Openview tools.

·  Provided monitoring of RAID arrays replacing failing or faulty drives and insuring that the RAID properly was rebuilt before restoring the server to operation.

·  Provided support to the End User diagnosing system errors to determine if the error was located on the STARS servers or the clients system and using established procedures to correct or escalate the issue to the next service level.

 

15Oct 2007 to 30Apr 2009                Raleigh NC                                Military Active Duty     

NC National Guard                          J6 Field Rep

·       Assigned the South Central Region of North Carolina to manage and to repair systems in all National Guard Armories in that area.

·       Was responsible to investigate all requests for new equipment to see if the equipment was needed and to give final approval or deny the request for new equipment to be issued.

·       Was trained in the basics of the Cisco Router and switch language by the National Guards Network Control Center in order to provide onsite support and diagnostics of Cisco routers and switches.

·       Helped in state wide project to upgrade all T1 lines at armories to faster METRO fiber optic lines. This project required the replacement of all of the sites routers to newer models and changes to their configurations to provide connectivity to the site.

·       Was responsible to investigate and repair any National Guard site that lost connectivity due to a hardware or software error on the network, environmental cause, or a provider error.

·       Investigated tickets given from IA that stated a system was not IAVA compliant, virus was detected, or a rogue system has been detected on the network and then cleaned, reimaged, or removed the system from the network to DOD standards.

·       Participated in state wide reimage project in which all information systems in the state had to be reimaged to the newest Army Gold Master Image on a strict timeline.

·       Installed new network drops in National Guard Armories to standard and repaired damaged network to drops.

·       Assisted in training users in the setup and configuration of new software on their systems to include Microsoft Office 2007.

·       Upgraded and installed new, replacement, and larger network switches insuring there proper configuration and functionality with other network equipment.

Jan 2007 to 15 Oct 2007                               Websterdata                                       NMCI Camp Lejune                                         Customer Support Rep

·       Assigned an area of responsibility in which diagnose and repair problems with customer’s systems in that area.

·       Installation and configuration of software to standard.

·       Backup and recovery of files from damaged or corrupt hard drives in the Windows 2000 environment.

·       Performed tickets given directly from supervisors that were new orders or changes in contract in current fielded gear for the customers.

·       Installation of the Windows 2000 image to systems with failed hard drives or corrupted operating systems.

·       Troubleshoot network problems with customers systems in order to determine if the problem is a wiring, software, or hardware issue.

·       Assisted in the identification and removal of systems that IA detected to have a virus or spyware and followed company and DOD guidelines in cleaning and returning the system to the customer as quickly as possible.

·       Performed hardware replacements for Dell Desktops and laptops to include Dell OptiPlex Desktops and Dell Latitude laptop hardware lines.

·       Performed support for customers to troubleshoot issues with new systems deployed with the Windows XP environment problems to include application errors and extreme degraded performance issues.

 

21 Aug 2006 to 31 Dec 2006           NC National Guard                     J6 Helpdesk, Raleigh NC          Customer Support Specialist

·       Repair difficult to diagnose hardware issues on workstations and laptops delivered to the helpdesk for repair. On site repair as needed.

·       Repair warranty systems and perform advance troubleshooting with diagnostic tools provided by Dell and HP.

·       Train customers in network applications, configuration and setup of software, and proper use and maintenance of their systems and software.

·       Frequent usage of tools such as SMS, Active Directory, VNC, Operating system tools, Remote desktop, hard drive diagnostics tools, and Partition Magic 8.0.

·       In support of Systel contract installed and configured Ricoh copier’s model 3035 and 3045. Ensured proper security of network printer devices and there proper configuration on the network.

·       Installation and configuration of system and network software to standard.

·       Backup and recovery of files from damaged or corrupted hard drives.

·       Manage partitions in Microsoft Windows OS.

·       Proficient in file management and user permissions.